Terms & Conditions

Detailed description of goods and/or services
MUSICMADNESS is an online business marketing and selling MI & Pro Audio products, it is a division of Profaudio cc. Our focus is to bring sort after brands direct to the consumer at excellent prices and provide delivery direct to the customer.
 
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days.
Stock availability will vary from time to time, it is the customers responsibility to contact Music Madness to confirm avaiaibity PRIOR to making payment
The customer is kept up to date throughout the delivery process and is notified via email once a parcel is on the way.  MUSICMADNESS ships goods under 1 Kg to major centers via Postnet counter to counter services.  For larger items or in areas where there is no Postnet service MUSIC MADNESS ships door to door with well established couriers.  Where items do not state that shipping is included shipping will be charged at the displayed fixed rate or by specific arrangement.  Collection is not permitted unless by specific arrangement.  Contact us to confirm your delivery or collection options PRIOR to making payment.
 
Return and Refunds policy
The provision of goods and services by MUSICMADNESS is subject to availability.  In cases where items will not be available within 14 days MUSICMADNESS will, upon request, refund the client in full within 7 days. Products carry a minimum of a 1 year factory warranty from date of invoice. MUSICMADNESS reserves the right to charge the client a 10% administration fee on cancellation of orders, excluding cancellation due to stock unavailability.
 
Customer privacy policy
MUSICMADNESS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
 
Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Profaudio bank account, the details of which will be displayed on the customer order form when bank transfer is selected as the payment method.
 
Credit card acquiring and security
Credit card transactions will be acquired for MUSICMADNESS via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
 
Customer details separate from card details
Customer details will be stored by MUSICMADNESS separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
 
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
 
Responsibility
MUSICMADNESS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
 
Country of domicile
This website is governed by the laws of South Africa and MUSICMADNESS/Profaudio chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 308 Jenner Rd, Rembrandt Park, Johannesburg, 2090.
 
Variation
MUSICMADNESS may, in its sole discretion, change this agreement or any part thereof at any time without notice.
 
Company information
This website is run by Profaudio cc based in South Africa and Music Madness is a storefront trading name only.  The company registration number is 2000/029074/23.
 
MUSICMADNESS contacts
Sales: sales@musicmadness.co.za
Accounts: accounts@musicmadness.co.za
General: info@musicmadness.co.za
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